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ACE Background Check

Terms and Conditions

Last Updated: June 17, 2026

Welcome to Ace Background Check Inc. ("Company," "ACE," "we," "us," or "our"). These Terms and Conditions ("Terms") govern your access to and use of our public website (https://acebackgroundcheck.com/) and our secure backend portal, ordering platform, and database systems (https://pro.acebackgroundcheck.com/admin) (collectively, the "Platform").

By accessing the public website, submitting an inquiry, credentialing an account, or purchasing records or reports from ACE, you ("Client," "User," "you," or "your") agree to be bound legally by these Terms. If you do not agree to these Terms, you must immediately cease using the Platform.

1. Scope of Services and Account Credentialing

ACE operates as a Consumer Reporting Agency (CRA) and a Wholesale Information Broker/Data Reseller. We provide public records, background screening, verification data, and administrative reporting interfaces.

  • Account Registration: To access search capabilities or order reports, you must register an account. You agree to provide true, accurate, current, and complete corporate registration details.

  • Credentialing & Access: ACE reserves the right to deny account creation or terminate platform access to any entity at our absolute discretion. We enforce a strict credentialing process to verify business legitimacy before granting database access.

  • Security Accountability: You are entirely responsible for maintaining the confidentiality of your account credentials (usernames, passwords, API tokens). You assume full liability for any and all searches, transactions, or orders initiated through your account.

2. Legal Certifications and Regulatory Compliance

Data provided by ACE is subject to strict local, state, and federal laws. Client explicitly certifies, warrants, and contractually agrees that it will strictly comply with all applicable statutes, including but not limited to:

A. Fair Credit Reporting Act (FCRA - 15 U.S.C. § 1681 et seq.)

If Client is ordering "Consumer Reports" or "Investigative Consumer Reports" for employment, tenancy, or credit evaluation, Client explicitly certifies that:

  1. A clear and conspicuous standalone written disclosure has been made to the consumer.

  2. Explicit written authorization has been obtained from the consumer.

  3. The information will not be used in violation of any federal or state equal opportunity laws or regulations.

  4. If any adverse action is contemplated based in whole or in part on the report provided by ACE, Client will follow the mandatory two-step adverse action process (providing a Pre-Adverse Action notice, a copy of the report, and the CFPB’s Summary of Your Rights Under the FCRA before taking final adverse action).

B. Driver’s Privacy Protection Act (DPPA - 18 U.S.C. § 2721 et seq.)

If Client is ordering motor vehicle records (MVRs), driver logs, or registration data, Client certifies that it has a lawful permissible use under 18 U.S.C. § 2721(b) (such as insurance underwriting, government operations, or litigation support). Client will not access or use MVR data for marketing or any uncertified private purpose.

C. Gramm-Leach-Bliley Act (GLBA - 15 U.S.C. § 6801 et seq.)

For any non-public personal financial identifiers or restricted personal locator data, Client certifies it will only utilize the data for identity verification, fraud prevention, anti-money laundering compliance, debt collection, or legal obligations as defined under the GLBA.

3. Auditing and Records Retention

To protect data integrity and comply with statutory requirements, ACE enforces audit procedures:

  • Retention Mandate: Client must securely retain all consumer disclosures, signed authorizations, and business necessity documentations for a minimum of five (5) years from the date of the search request.

  • Audit Cooperation: Upon receiving a written audit notice from ACE, Client agrees to provide true and complete copies of requested consumer authorizations, credentials, or proof of permissible purpose within five (5) business days.

  • Suspension: Failure to supply adequate compliance documentation or cooperating with an audit will result in the immediate suspension or termination of your account, and may trigger mandatory reporting to relevant legal authorities.

4. Fees, Invoicing, and Payment Terms

  • Pricing: All rates, wholesale search fees, and transactional costs are set forth inside the Platform portal or via independent written agreement. ACE reserves the right to modify pricing with thirty (30) days' notice.

  • Invoicing: Payment parameters are processed and authorized upfront before searches are executed, or handled via corporate invoicing setups as configured in your platform profile.

  • Late Payments: Invoiced accounts that remain unpaid past the net terms specified on the invoice will be subject to a late fee of 1.5% per month, or the maximum amount permitted under Ohio law, alongside an immediate suspension of search routing privileges.

  • No Refunds: Due to the real-time, transactional nature of public record lookups and database routing, all processed searches are final. ACE cannot issue refunds for searches that return "no records found," as a verified empty result still consumes data routing infrastructure.

5. Disclaimer of Warranties

Client explicitly acknowledges and agrees that the data compiled by ACE is pulled from third-party repositories, public record indices, law enforcement databases, and county/state court clerks.

​ACE PROVIDES ALL SERVICES AND RELEASES ALL DATA ON AN "AS IS" AND "AS AVAILABLE" BASIS. ACE DOES NOT WARRANT, GUARANTEE, OR REPRESENT THAT THE DATA CONVEYED IS 100% ACCURATE, COMPLETE, TIMELY, OR ERROR-FREE. RECORDS MAY CONTAIN ERRORS OR DISCREPANCIES BEYOND OUR CONTROL DUE TO CLERICAL SYSTEM LAGGARDS, MISSPELLED FILINGS, OR PUBLIC INDEXING ANOMALIES. ACE EXPLICITLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

6. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ACE BACKGROUND CHECK INC. SHALL NOT BE LIABLE TO CLIENT OR ANY THIRD PARTY FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, LOSS OF REVENUE, BUSINESS INTERRUPTION, OR HIRE-RELATED CLAIMS ARISING OUT OF THE USE OR INABILITY TO USE THE PLATFORM OR DATA PROVIDED.

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IN NO EVENT SHALL THE TOTAL AGGREGATE LIABILITY OF ACE ARISING OUT OF OR RELATING TO THIS AGREEMENT, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), OR OTHERWISE, EXCEED THE TOTAL FEES PAID BY CLIENT TO ACE IN THE THREE (3) MONTH PERIOD IMMEDIATELY PRECEDING THE INCIDENT GIVING RISE TO THE LIABILITY.

7. Mutual Indemnification

  • Client Indemnity: Client agrees to indemnify, defend, and hold harmless ACE, its corporate officers, directors, employees, and data suppliers from and against any and all claims, lawsuits, liabilities, regulatory fines, judgements, damages, or legal expenses (including reasonable legal fees) arising directly or indirectly from Client’s violation of these Terms, misuse of data, unauthorized disclosures, or failure to obtain legal consumer consent.

  • ACE Indemnity: ACE agrees to defend Client against third-party lawsuits alleging that ACE’s platform infrastructure violates proprietary intellectual property rights, provided Client gives ACE prompt written notice and control over the defense.

8. Intellectual Property and Usage Restrictions

  • Proprietary Platform: The software, UI layout, databases, logic loops, codebases, and systems deployed at [pro.acebackgroundcheck.com/admin](https://pro.acebackgroundcheck.com/admin) are the exclusive intellectual property of Ace Background Check Inc.

  • Scraping Prohibited: Client shall not reverse engineer, decompile, scrape, copy, or systematically extract interface components or raw database configurations from the Platform.

  • Limited License: Data purchased from ACE is licensed to the specific Client for the designated permissible purpose certified at order placement. Data may not be compiled to create a competing public records repository or sold to mass consumer data aggregators.

9. Modifications to Terms

ACE reserves the right to amend, update, or rewrite these Terms at any time to reflect changing federal regulations, database integrations, or commercial operations. When updates occur, we will adjust the "Last Updated" date at the header of this page. Your continued use of the Platform after an update constitutes active acceptance of the modified Terms.

10. Governing Law, Jurisdiction, and Venue

These Terms, along with all commercial transactions between ACE and Client, shall be governed by and construed in accordance with the laws of the State of Ohio, without giving effect to any principles of conflicts of law.

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Any legal action, suit, or proceeding arising out of or relating to these Terms must be brought exclusively in a state or federal court located in Stark County, Ohio. Both parties explicitly consent to the personal jurisdiction and venue of these courts.

11. Contact Information

For questions regarding these Terms, invoicing specifications, or to respond to an administrative audit request, contact:

  • Company Name: Ace Background Check Inc.

  • Phone: 1.800.731.9221

  • Email: contactus@acebackgroundcheck.com

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